Air Canada Clinches Prestigious Skytrax Title as Best Airline in North America for 2025
Paris, France / Toronto, Canada – June 2025 — Air Canada has once again soared above its competitors, securing the coveted title of Best Airline in North America at the 2025 Skytrax World Airline Awards. The announcement was made during a ceremony held at the Paris Air Show, the world’s most prestigious aviation event, following one of the largest independent passenger satisfaction surveys in the airline industry.
The annual Skytrax Awards, often regarded as the “Oscars of Aviation,” are based on comprehensive surveys conducted with over 22 million passengers from across 100+ countries. They cover more than 350 airlines and assess over 50 criteria, from cabin cleanliness and crew friendliness to food quality and inflight entertainment.
Air Canada not only took home the title of North America’s top airline but also dominated several other categories. Its Toronto-based Air Canada Signature Suite was named the World’s Best Business Class Lounge Dining for the second year in a row, and the airline’s flight attendants were honored as Best Cabin Crew in both Canada and North America.
The awards reinforce Air Canada’s continued investment in innovation, passenger comfort, and superior customer service—key pillars that have helped it compete against leading global carriers.
Multiple Wins Highlight Service Excellence
In addition to the top accolade, Air Canada was also recognized in several other major categories:
- Best Low-Cost Airline in North America – awarded to Air Canada Rouge, its leisure-focused subsidiary
- Most Family-Friendly Airline in North America
- Best Premium Economy Class Onboard Catering in North America
- Best Business Class Onboard Catering in North America
- Best Business Class Lounge in North America
Michael Rousseau, President and CEO of Air Canada, expressed immense pride in the airline’s achievements:
“We are tremendously proud that Air Canada has been named the Best Airline in North America at the 2025 Skytrax World Airline Awards. I thank our customers for their continued loyalty and our employees—our true champions—whose dedication and hospitality define our service.”
Rousseau added that while the airline is proud of its accolades, the goal is to consistently elevate the travel experience and strengthen Canada’s global presence in aviation.
“We’re not stopping here. Our commitment is to rise even higher through new products, improved services, and exceptional customer experiences that reflect the very best of Canada.”
Industry-Leading Innovations Fuel Customer Loyalty
Air Canada’s 2025 success story is rooted in a series of forward-looking innovations and upgrades launched over the past year. Highlights include:
- Introduction of fast, free Wi-Fi across select domestic and international routes
- An upgraded mobile app offering real-time tracking, contactless check-ins, and lounge access management
- Complimentary in-flight snacks and beverages, even on shorter domestic segments
- Expanded entertainment library, featuring over 2,500 hours of movies, shows, podcasts, and games
- Revamped airport lounges across major Canadian hubs including Toronto Pearson, Vancouver, and Montreal-Trudeau
- Improved loyalty benefits through Aeroplan, including travel perks with global partners
- Intermodal travel options, integrating train and air tickets under a single booking
These improvements demonstrate Air Canada’s holistic approach to delivering a seamless end-to-end travel experience, from check-in to arrival.
Canada’s Flag Carrier Outshines Regional and Global Rivals
As Canada’s largest airline and national flag carrier, Air Canada has consistently ranked among the world’s top-tier airlines. Competing with global giants and regional challengers alike, the airline’s latest Skytrax victory underlines its capability to meet and exceed global passenger expectations.
Moreover, the airline has continually received international recognition. Some of its most recent accolades include:
- Five Star Global Airline at the 2025 APEX Passenger Experience Awards
- World’s Leading Airline to North America at the World Travel Awards
- Best International Airline (Gold) at the 2025 Travvy Awards
These honors, combined with its Skytrax sweep, reflect a clear pattern: Air Canada’s service and operational quality are benchmark-setting for the industry.
Global Recognition, Local Dedication
Air Canada currently serves more than 180 destinations worldwide, with over 220 aircraft in its fleet, including Boeing 787 Dreamliners and Airbus A220s. The airline’s commitment to sustainability, inclusivity, and community engagement has also helped boost its global reputation. From reducing its carbon emissions to supporting Indigenous tourism initiatives across Canada, Air Canada is actively shaping the future of responsible travel.
Looking Ahead: Air Canada Sets Its Sights Higher
As Air Canada celebrates its Skytrax triumph, it also eyes future growth and transformation. With plans to enhance its transatlantic and Asia-Pacific networks, expand its fleet with more fuel-efficient aircraft, and introduce next-gen biometric airport processes, the airline is well-positioned to remain a global leader in passenger aviation.
Travelers around the world are already reaping the benefits of these efforts, making Air Canada not just a carrier of choice—but a symbol of Canadian hospitality and innovation.
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