June 17, 2025 — Atlanta, Georgia:
Delta Air Lines has been officially named the Best Global Airline for the Americas by the Airline Passenger Experience Association (APEX), reaffirming the airline’s commitment to providing an unparalleled travel experience rooted in passenger satisfaction, innovation, and service excellence. The honor was announced at the prestigious APEX Awards Ceremony held at the Royal Dublin Society in Ireland.
This award places Delta at the top of the airline industry across the Americas and adds to its growing list of accolades in 2025, further establishing its role as America’s most-awarded airline and a leading force in the global premium travel market.
Recognized by Real Travelers, Certified by APEX
The APEX Awards are one of the most trusted recognitions in the aviation industry because they are determined solely by anonymous passenger feedback. This year’s results were compiled from over 1 million independently verified flight reviews across more than 600 global airlines.
Erik Snell, Chief Customer Experience Officer at Delta, celebrated the award, saying:
“Being named Best Global Airline for the Americas by APEX is a powerful testament to the trust our customers place in us and the consistent focus we bring to delivering excellence throughout every aspect of the travel journey. From people to product, we are committed to redefining air travel.”
Industry-Leading Innovation: Delta Sync Wi-Fi and Lounge Experience
Delta’s award-winning passenger experience has been elevated in 2025 through strategic product launches and enhancements. Notably, Delta has introduced Delta Sync Wi-Fi, presented by T-Mobile, offering fast, free connectivity on most of its domestic and international flights. This service allows customers to stream, browse, and work seamlessly in-flight—bridging the digital gap between the ground and sky.
Furthermore, the airline’s much-anticipated Delta One Lounge experience has begun rolling out at key U.S. hubs. These lounges are tailored to Delta One and SkyMiles Medallion Members, featuring bespoke interiors, gourmet dining, wellness areas, and signature service designed to bring hotel-like comfort to the airport.
Premium Partnerships: Fashion and Function in the Skies
Adding luxury flair to its international cabins, Delta has deepened its partnership with iconic Italian fashion house Missoni. The collaboration has brought stylish enhancements to Delta One amenity kits, sleepwear, and cabin decor, offering customers refined touches throughout their transcontinental and intercontinental journeys.
These enhancements are more than cosmetic—they underscore Delta’s commitment to aligning customer experience with design-led innovation and global brand collaborations.
A Year of Accolades for Delta Air Lines
The APEX recognition is part of a string of high-profile honors Delta has earned in 2025. These include:
- Top U.S. Airline 2025 by The Wall Street Journal (4th consecutive year)
- Named one of the World’s Most Innovative Companies by Fast Company
- Recipient of the Cirium Platinum Award for operational excellence
- Consistent top performer in on-time arrivals, fleet modernization, and sustainability
These industry honors reflect Delta’s cross-functional excellence—from technology deployment and environmental responsibility to customer satisfaction and operational reliability.
Delta’s Global Recognition and Growing Brand Strength
Speaking at the award ceremony in Dublin, Ralph Albus, Director of Global Communications at Delta, acknowledged the team behind the success:
“This recognition reflects the dedication of our 100,000 colleagues worldwide who work tirelessly to deliver an exceptional travel experience. Being named Best Global Airline for the Americas by APEX is an incredible honor and strengthens our standing as a trusted global brand.”
Delta continues to invest in its fleet modernization strategy, enhanced in-flight entertainment systems, and sustainable aviation initiatives. The airline is also expanding its transatlantic and South American route networks, making premium services available to an even broader global customer base.
Looking Ahead: Delta’s Vision for Future Travel
With the aviation industry undergoing rapid transformation, Delta’s focus on customer-centric technology, sustainability, and luxury partnerships positions it well for the future. Whether through its biometric boarding systems, carbon offset programs, or design-forward cabin interiors, Delta is shaping what the next decade of air travel will look like.
The airline’s investment in digital personalization, such as customized in-flight content and wellness tracking, is expected to debut in late 2025—further enhancing Delta’s differentiated service offering.
Conclusion
Delta’s recognition as Best Global Airline for the Americas by APEX highlights not only its operational strength but also its visionary leadership in delivering a premium, personalized, and consistent passenger experience. Backed by genuine customer feedback, this award reflects the airline’s ability to evolve with travelers’ expectations while setting new industry benchmarks in hospitality and innovation.
As Delta continues to elevate its global stature, passengers flying across the Americas—and beyond—can expect an experience that’s not just about reaching a destination but enjoying the journey in true Delta style.
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