Tokyo, Japan – In a proud moment for Japanese aviation, All Nippon Airways (ANA) has once again cemented its reputation as a global leader in airline service by taking home two major accolades at the 2025 SKYTRAX World Airline Awards.
For an extraordinary twelfth year in a row, ANA has been named World’s Best Airport Services, while also earning the title of Best Airline Staff Service in Asia for an impressive tenth time. These awards solidify ANA’s place among the most passenger-focused airlines in the world, recognized for delivering exceptional service both in the air and on the ground.
SKYTRAX Recognition: A Global Seal of Passenger Trust
Organized by UK-based SKYTRAX, the World Airline Awards are regarded as the “Oscars of the aviation industry”, with rankings based on millions of international passenger surveys. ANA’s double win underscores its unwavering dedication to omotenashi, the spirit of Japanese hospitality, which permeates every step of the passenger experience—from check-in to touchdown.
Shinichi Inoue, President and CEO of ANA, expressed heartfelt gratitude:
“These awards are a testament to the passion and professionalism of our team members. We’re proud to offer more than just flights—we offer moments of connection and care. Every journey with ANA is designed to be seamless, personal, and memorable.”
World’s Best Airport Services (12-Time Winner)
ANA’s industry-leading airport services reflect its deep commitment to operational excellence and passenger convenience. From intuitive check-in kiosks, digital boarding processes, and exclusive ANA Lounges at major airports, to the meticulous design of Haneda Terminal 2’s international wing, the carrier continues to prioritize smooth and stress-free travel.
A standout initiative contributing to this win is ANA Smart Travel—a digital platform allowing passengers to process flight changes, cancellations, or compensation through their smartphones. Launched as part of ANA’s innovation strategy, this feature empowers travelers with control and confidence at every touchpoint.
Moreover, ANA has optimized passenger flow between the main and satellite buildings at Haneda, reducing transit times and improving gate accessibility for international travelers—a small but impactful improvement that reflects the airline’s attention to detail.
Best Airline Staff Service in Asia (10-Time Winner)
This award recognizes the excellence of ANA’s airport and cabin crew, whose attentiveness and professionalism are often cited in passenger testimonials. ANA’s philosophy of empathy and courtesy has earned them a consistent reputation for hospitality that feels heartfelt, not scripted.
Behind this consistency lies a robust training culture. ANA’s Airport Customer Service Skills Contest, held annually, challenges team members to refine their real-time decision-making, communication, and problem-solving abilities. This contest also builds camaraderie and encourages peer-led innovation in service delivery.
To further enrich passenger experiences, ANA has deployed a cross-departmental information system that allows cabin crew and ground staff to share passenger data seamlessly. This enables personalized touches such as greeting frequent flyers by name, accommodating preferences, and even preparing custom meal or beverage recommendations in Business Class.
ANA has also upgraded its meal order system in Business Class cabins, giving crew members real-time access to passenger orders, reducing wait times and enhancing the personal interaction between crew and customer.
Enhancing Accessibility and Inclusive Travel
ANA is also a trailblazer in accessibility, expanding its remote sign language interpretation services to all domestic airports in Japan. This initiative is designed to support passengers with hearing or speech disabilities, ensuring they enjoy the same level of care and convenience.
The airline has also installed easy-to-hear speaker systems at key domestic and international airport locations, benefiting elderly travelers and those with hearing impairments.
These advancements position ANA not only as a global airline of choice but as a progressive leader in inclusive air travel.
A 5-Star Legacy That Keeps Evolving
ANA has maintained its SKYTRAX 5-Star rating since 2013—one of only a few airlines globally to hold this prestigious status for over a decade. This consistent recognition is the result of ANA’s ongoing efforts to blend cutting-edge technology, emotional intelligence, and Japanese cultural values into every customer interaction.
With its eyes on the future, ANA continues to invest in digital transformation, sustainability, and next-generation customer engagement, ensuring its relevance and leadership in a competitive global aviation market.
Conclusion
With two new titles to its name in 2025, All Nippon Airways is not only soaring higher—it’s redefining what excellence looks like in aviation. The 12th win for World’s Best Airport Services and 10th for Best Airline Staff Service in Asia reflect a culture of continuous improvement, grounded in the belief that air travel should be as inspiring as the destinations it connects.
As the world continues to recover and reconnect through tourism, ANA is leading by example—proving that thoughtful service, backed by innovation and integrity, is what passengers value most.
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