Courtyard by Marriott Mahabaleshwar has announced a major leadership change. The property has appointed Laxmi Singh as its new Front Office Manager. The decision marks a strong step toward improving guest service and operational excellence. The resort continues to grow as a preferred destination in Mahabaleshwar, and this appointment supports its long-term vision for quality hospitality.
The management team highlighted the strategic nature of this move. They outlined the need for a leader with deep understanding of guest expectations and high-pressure operations. Laxmi Singh meets these requirements with strong industry experience and a proven record within the Marriott ecosystem.
A Leader with Extensive Hospitality Expertise
Laxmi Singh brings more than eight years of experience to her new position. She has worked across front office operations, guest relations, and team leadership. Her career includes valuable exposure in both domestic and international hospitality environments. This diverse background equips her with strong insight into guest needs and service patterns.
Her previous success in handling complex guest situations also strengthens her suitability for this role. She understands how to create positive guest interactions through quick responses and thoughtful engagement. This skill remains essential for a premium resort that welcomes travelers from India and abroad.
Rahul Janve, General Manager of Courtyard by Marriott Mahabaleshwar, expressed strong confidence in her appointment. He noted that Laxmi Singh shows deep knowledge of guest service standards and strong leadership qualities. He also emphasized that her track record across Marriott properties demonstrates her commitment to service quality.
Building on a Strong Legacy of Service Excellence
Laxmi Singh’s connection with Courtyard by Marriott Mahabaleshwar goes back several years. She previously held the position of Guest Relations and Loyalty Manager at the resort. During that time, she introduced initiatives that improved guest satisfaction and strengthened loyalty programs. These contributions helped the property build stronger relationships with repeat guests.
Her work at Courtyard by Marriott Pune enhanced her leadership profile. She served as Assistant Front Office Manager and supported operations during busy travel periods. Her focus on team coordination and guest response times improved departmental efficiency.
She also gained valuable experience at Accor Residences in Qatar. This exposure added a global dimension to her service approach. Her earlier roles at The Fern Hotels and Resorts and Taj Hotels and Resorts further shaped her understanding of premium hospitality in India. She also worked at Chhatrapati Shivaji Maharaj International Airport, where she managed high-volume guest interactions with precision.
Her professional achievements have earned recognition across the hospitality sector. She won the Guest Voice Champion award and earned a place among the Top 5 Performers in South Asia for Marriott Bonvoy Occupancy in 2024. These awards reflect her dedication to quality and her ability to improve guest-facing results.
A Vision Focused on Guest Interaction and Operational Strength
In her new role, Laxmi Singh will oversee all front office operations at Courtyard by Marriott Mahabaleshwar. Her responsibilities include team supervision, guest service management, and process refinement. She aims to build stronger communication across departments to ensure smooth operations during peak seasons.
She believes consistency plays a major role in guest satisfaction. She plans to strengthen training programs and enhance team readiness. She wants to ensure every guest receives a warm welcome and a positive experience throughout their stay.
Her approach centers on attention to detail. She aims to refine service touchpoints and improve guest engagement. Her experience with loyalty programs helps her understand the needs of long-term Marriott guests. This knowledge will help her personalize services for returning visitors.
Her leadership also supports the resort’s focus on service innovation. She plans to introduce new guest-centric practices that match modern travel expectations. These include faster check-in processes, smoother internal coordination, and stronger follow-up systems.
A Meaningful Career Milestone for Laxmi Singh
Laxmi Singh expressed her gratitude for this leadership opportunity. She described Courtyard by Marriott Mahabaleshwar as a place that shaped her professional journey. She shared her excitement about returning to the property in a larger leadership role. She also stated that she will work hard to strengthen the resort’s reputation for warm, thoughtful hospitality.
She wants to build on the property’s strong legacy. She intends to create a guest experience that reflects Mahabaleshwar’s natural charm and Marriott’s global standards. Her focus includes elevating service interactions and building a motivated front-office team.
Her appointment reflects the resort’s long-term commitment to quality. Courtyard by Marriott Mahabaleshwar remains a preferred destination for travelers seeking comfort and scenic beauty. With her leadership, the property aims to reach new service benchmarks in the competitive hospitality landscape.
A Strategic Step for the Resort’s Future
The appointment of Laxmi Singh signals a forward-thinking approach for the resort. Her experience, leadership, and passion for hospitality support the property’s commitment to excellence. The management team believes she will help create a stronger and more personalized guest journey.
With her guidance, Courtyard by Marriott Mahabaleshwar aims to raise its service standards, enhance guest satisfaction, and strengthen its position as a leading premium resort in the region.
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