Severe flooding in Hat Yai district in southern Thailand has triggered major travel delays and forced airlines to adopt extensive passenger-care policies. Continuous rainfall has affected road access, leaving travellers uncertain about reaching Hat Yai International Airport on time. To address these disruptions, airlines across the country have launched flexible rebooking options, travel credits, and dedicated service channels. These measures aim to support both Thai and international visitors during one of the region’s most challenging weather periods.
The response aligns with guidance from aviation authorities and highlights Thailand’s commitment to maintaining stable tourism flow even as extreme weather interferes with normal mobility.
Flooding Causes Widespread Disruption Across Southern Transport Routes
Heavy rain has caused water levels to rise across Hat Yai’s main districts. Key roads leading to the airport have slowed to a crawl, with several routes facing temporary closures. Travellers have reported long delays and uncertainty around airport access, especially during peak rain hours.
Hat Yai plays a crucial role as a southern tourism gateway. Popular destinations such as Songkhla, Satun, and nearby offshore islands depend on steady visitor movement through Hat Yai International Airport. To keep tourism steady during the flooding period, airlines have prioritised clear communication, flexible policies, and passenger-first solutions.
Bangkok Airways Issues Travel Time Advisory and Support Channels
Bangkok Airways has urged passengers flying via Hat Yai to allow an extra two to three hours of travel time before their scheduled departure. This buffer helps reduce the risk of missed flights due to unpredictable road conditions.
Travellers needing booking assistance can reach the airline through its call centre or online messaging channels. The airline’s goal has been to ensure smooth planning, fast updates, and minimal stress for passengers adjusting their schedules during the flooding.
Thai AirAsia Provides Free Flight Changes and Long-Term Travel Credits
Thai AirAsia has introduced one of the most flexible support programmes for passengers travelling between November 22–28, 2025. Its policy includes two major options designed to give travellers immediate solutions as well as long-term travel flexibility.
Free Flight Change
- One change allowed with no fees.
- New travel date must be within 30 days of the original booking.
- Seat availability applies.
Travel Credit
- Full fare converted into a travel credit.
- Credit valid for two years.
- Usable for future routes across the airline’s network.
The airline has also recommended early arrival at the airport to manage potential road interruptions. This dual-option system helps ease pressure on travellers and allows them to make decisions at their own pace.
Nok Air Expands Its Flexibility with Route Changes and Vouchers
Nok Air has offered another wide-ranging support package for passengers affected on November 23–24, 2025. The measures aim to give travellers more room to adjust plans according to changing weather and road access.
One-Time Flight Change
- Date change allowed within one month.
- No fees or fare difference applied.
Route Change
- Passengers can shift to a nearby airport within a month.
- No additional fees.
- Shuttle services between airports not included.
Travel Voucher
- Voucher equal to the full ticket value.
- Valid for 90 days.
Nok Air has encouraged passengers to use its customer service hotline and online channels for quicker support. The airline’s approach targets both urgency and convenience.
Thai Vietjet Offers Short-Window Rebooking Flexibility
Thai Vietjet has provided support for passengers scheduled to travel between November 22–24, 2025. Its policy focuses on fast rebooking for travellers needing short-term adjustments.
Free Flight Change
- One free change within the same route.
- New travel date must fall within seven days of the original schedule.
- Seat availability applies.
Multiple communication channels, including online chat and call centres, have been made available to handle increased passenger requests. This streamlined system helps travellers re-plan without delay.
Airlines Unite to Maintain Tourism Stability During Flooding
The combined actions of major Thai airlines highlight a strong commitment to safety, accessibility, and continuity for travellers. Free changes, extended credits, and direct support channels have eased the burden caused by severe flooding in Hat Yai. The aviation sector aims to protect travel confidence and ensure that visitors can continue exploring southern Thailand despite weather disruptions.
Passengers are encouraged to stay updated on traffic conditions, plan extra travel time, and contact airlines early if they need adjustments. These measures reinforce Thailand’s dedication to delivering reliable tourism experiences even under challenging circumstances.
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