The United Arab Emirates has introduced a ground-breaking digital service for holders of the Golden Visa who lose or damage their passport while overseas. This new “return document” allows eligible residents to obtain a single-entry permit to re-enter the UAE within just 30 minutes.
What’s the New Service?
Through the Ministry of Foreign Affairs (MoFA) website or mobile app, Golden Visa holders abroad can apply for the electronic document. Applicants must log in via the UAE Pass digital identity, upload a lost-passport report, provide Golden Visa details, and submit a recent passport-style photo. The document is free, valid for a single return journey, and expires seven days after issuance.
Wider Emergency and Consular Support
This service forms part of a broader consular package unveiled at GITEX Global 2025, developed jointly by MoFA and the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP). The support framework now includes:
- A 24/7 dedicated hotline for Golden Visa holders: +971 2 493 1133
- Emergency and crisis assistance abroad, including evacuation and coordination through UAE diplomatic missions
- Repatriation or burial support for Golden Visa holders who die abroad, handled in coordination with local and UAE authorities
Strengthening the Golden Visa System
Launched in 2019, the Golden Visa programme offers five- or ten-year residency for investors, entrepreneurs, specialists and outstanding students. It removes the need for a local sponsor, allows holders to change jobs or start businesses freely, enables family sponsorship (including children of any age), and grants more freedom to travel without losing residency. The new return document adds a vital safety net for holders when they travel and strengthen the UAE’s commitment to its long-term residents.
Key Travel Tips for Golden Visa Holders
When travelling abroad with a Golden Visa, consider these steps:
- Keep both digital and printed copies of your passport and visa credentials
- If your passport is lost or stolen while overseas, apply immediately through MoFA’s portal or mobile app
- Save the dedicated hotline number for emergencies
- Remember: the return document allows re-entry into the UAE only—it cannot be used to travel onward to other countries
Practical Impact and Why It Matters
For many expatriates holding the Golden Visa, this digital return document brings crucial peace of mind. Losing a passport abroad often means long delays, visits to embassies, and uncertainty. Now a streamlined, fee-free service is available that delivers a single-entry permit within 30 minutes—something few countries offer their long-term foreign residents. For the UAE, the move reinforces its position as a global destination for talent and investment, by offering long-stay residents the kind of support and service standards typically reserved for citizens.
Final Word
In enhancing what was already a generous long-term residency programme, the UAE is signalling a shift: Golden Visa holders can count on the nation’s support, even when halfway around the world. The new return document service, paired with full consular assistance abroad, makes international travel safer and more predictable for expatriates. For Golden Visa holders planning trips, the message is clear: you now have one more layer of protection and ease.
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