Adani Digital Labs (ADL), the innovation engine of Adani Airport Holdings, is rolling out a bold suite of digital solutions aimed at elevating the airport experience across India. With the launch of the Adani OneApp, Adani Rewards loyalty program, and streamlined services like digital lounge booking, gate delivery, and Park & Fly, ADL is setting new benchmarks in airport convenience and passenger engagement.
Complementing these services, ADL’s new 150‑seat innovation hub in Ahmedabad will spearhead development, merging software and customer insight to refine and expand these traveler-first solutions across India.
OneApp: Your Digital Airport Companion
Adani OneApp is designed as a one-stop travel assistant that caters to modern traveler needs:
- Unified service portal: book lounges, order meals, shop duty-free, reserve parking, and access flight information
- Gate Delivery: receive retail purchases right at your boarding gate for seamless mobility
- Multi-Cart Ordering: combining orders across F&B, retail, and duty-free in one transaction
- Group purchasing: perfect for families or groups coordinating duty-free buys
By consolidating these features under one intuitive interface, OneApp transforms a transactional trip into a fluid, personalized airport journey.
Adani Rewards: Tracking Benefits Made Simple
The Adani Rewards program integrates seamlessly with OneApp, turning purchases into travel perks:
- Earn credits on F&B, retail shops, parking, meet-and-greet, and more
- Redeem instantly—no blackout dates, no complicated point tiers
- Indian aviation’s first fully integrated airport loyalty platform
Passengers benefit immediately—making their journeys not only efficient but also rewarding.
Faster Lounge Access—with No Queues
Gone are the days of waiting in line for lounge entry. Adani’s digital lounge booking feature in OneApp allows users to:
- Check eligibility
- Pre-book access
- Enjoy smoother, contactless entry
This frees travelers to relax before flights—a small luxury with big impact on overall satisfaction.
Ahmedabad Innovation Hub Powers India’s Airport Tech Growth
Earlier this summer, ADL opened a new 150-seat office in Ahmedabad. This innovation center will house engineers, UX experts, and business analysts collaborating to refine OneApp and other tech rollouts.
The hub underscores ADL’s commitment to surfacing real insights and fast iteration—tailoring solutions to local languages, travel behaviors, and airport ecosystems.
Why This Matters for India’s Aviation Industry
As the Indian aviation sector rebounds and traffic grows, airports must evolve. ADL’s digitized tools address core challenges:
- Crowd management: Reduces queues through pre-booking
- Enhanced loyalty: Keeps passengers engaged and returning
- Retail & F&B optimization: Drives footfall and revenue
- Operational efficiency: Streamlines backend processes via integrated app data
Furthermore, ADL strengthens Adani’s leadership across Delhi, Mumbai, Bangalore, Hyderabad, Ahmedabad, and key regional hubs, setting a national example in passenger-first innovation.
Passenger-Centric: Designed for Modern Travelers
Research shows that today’s travelers value convenience, personalization, and instant gratification. From hitting long-haul business travel to quick weekend getaways, OneApp and Adani Rewards strive to anticipate and solve everyday pain points—before passengers even voice them.
As airports continue to reinvent themselves, ADL is placing technology at the heart of hospitality, moving India toward the next frontier of travel comfort.
Looking Ahead: Expansion, Feedback, and Future Services
ADL’s current offerings are just the beginning. Future enhancements in the pipeline include:
- Real-time parking availability
- Wayfinding and indoor navigation
- AI-based food and retail recommendations
- Integrated wellness services, like spa or nap pod bookings
- Passenger feedback loops to continually adapt services to traveler needs
These innovations align with Airport Council International’s guidelines for smart airport systems and the Government of India’s push toward digital infrastructure in aviation.
Conclusion: Airports Become Destinations in Themselves
Adani Digital Labs’ latest moves—launching OneApp, Adani Rewards, digital lounge booking, and establishing an innovation hub—are transforming India’s airports into seamless, enjoyable environments, not just transit points.
Through a fusion of technology and hospitality, ADL is driving a new era where every moment at the airport adds value to the travel experience—echoing India’s stride toward a smart tourism future.
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