Miami, FL | June 2025
In a bold step toward the future of cruise travel, Carnival Cruise Line has announced a transformative multi-year partnership with DXC Technology, a global leader in IT services. This milestone alliance is set to overhaul Carnival’s information technology infrastructure, ensuring enhanced operational efficiency and elevating the overall guest experience across its 29-ship fleet.
The move is timely, coming as the global tourism and cruise industries rebound from pandemic challenges and increasingly turn to digital innovation to meet evolving traveler expectations. With this collaboration, Carnival is embracing next-generation solutions to redefine the modern cruise vacation.
Enhancing Guest Experience Through Technology
Carnival’s primary mission has always been to deliver memorable vacations, and the partnership with DXC aligns perfectly with that commitment. Through advanced IT support, Carnival guests can expect smoother service delivery, better connectivity onboard, and a seamless journey from check-in to disembarkation.
“Technology plays a vital role in ensuring our guests have the best onboard experience,” said Sean Kenny, Senior Vice President and Chief Information Officer at Carnival. “DXC’s technical expertise and commitment to our vision make them the ideal partner as we work to improve operations and elevate the guest journey.”
The collaboration will fuel enhancements such as faster onboard services, improved entertainment systems, more responsive customer support, and reliable digital touchpoints for guests—ensuring cruise vacations are not just fun but also frictionless.
Operational Excellence at the Core
The alliance is not just about enhancing the guest-facing experience; it also focuses on streamlining internal operations across Carnival’s global network. DXC will manage the cruise line’s core IT infrastructure, covering shipboard systems, shoreside offices, and port facilities. This unified digital backbone will ensure that operations run efficiently, with minimal disruptions.
DXC’s responsibility spans:
- Infrastructure operations and IT service management
- Security risk controls
- Workplace support for ship and land-based staff
- Real-time systems coordination between ships and port authorities
With this support structure, Carnival’s teams can concentrate on delivering hospitality excellence while DXC ensures that the underlying systems operate smoothly and securely.
Empowering the Carnival Workforce
Carnival’s crew and shoreside teams are integral to its success, and DXC’s employee-centric approach will help equip staff with modern digital tools that enhance productivity and reduce system downtime. By providing agile IT support tailored for the cruise industry’s unique needs, DXC will enable employees to deliver prompt, responsive service to guests regardless of location.
This support becomes especially valuable during high-volume periods when timely check-ins, onboard logistics, and guest inquiries must be addressed without delay. A digitally empowered workforce means a more consistent and satisfying cruise experience for all guests.
Confidence in Seamless Operations
DXC Technology’s involvement brings assurance of operational confidence. For a company managing one of the world’s largest fleets, eliminating technological roadblocks is essential.
“Our goal is to deliver complete operational confidence by minimizing disruptions,” said Chris Drumgoole, President of Global Infrastructure Services at DXC Technology. “With Carnival’s complexity, ensuring reliable and efficient IT operations is our top priority.”
By handling behind-the-scenes digital infrastructure, DXC enables Carnival to focus on its core strength: delivering extraordinary cruise vacations.
Enabling Global Connectivity
Whether cruising through the Caribbean, exploring Alaskan glaciers, or touring the Mediterranean coast, today’s guests expect uninterrupted digital access and personalized service. DXC’s role ensures consistent network connectivity, support for entertainment platforms, efficient logistics coordination, and real-time issue resolution—all crucial for delivering a premium guest experience.
From digital boarding passes and e-wallets to integrated dining reservations and activity bookings via Carnival’s app, this partnership will help Carnival evolve into a fully connected smart cruise platform.
A Shared Vision for Future Innovation
This alliance is about long-term transformation. With the hospitality sector increasingly driven by digital capabilities, the collaboration is set to define a new standard for tech-enabled cruising. Carnival and DXC plan to explore advancements in:
- AI-powered guest personalization
- Real-time predictive maintenance
- Smart cabin technology
- Expanded cloud-based operations
- Sustainable IT solutions that support environmental initiatives onboard
Together, the companies aim to reimagine how technology is used in leisure tourism, creating new models for guest engagement, operational automation, and environmental responsibility.
Leading Cruise Innovation in a Post-Pandemic World
As global tourism rebounds, cruise lines must compete not only on amenities but also on convenience, personalization, and technological agility. Carnival’s partnership with DXC Technology sets a bold precedent for how digital transformation can be harnessed to enhance every layer of the cruise ecosystem—from planning to port to post-cruise engagement.
“By managing Carnival’s complex operations, we’re proud to help them ensure every guest enjoys their cruise,” added Drumgoole.
Conclusion: Technology at the Helm of Guest Satisfaction
The partnership between Carnival Cruise Line and DXC Technology signals a new era of smart cruising, where operational reliability and digital innovation go hand-in-hand. For Carnival, this collaboration is a strategic investment in its future—enhancing guest experiences, reducing friction across operations, and creating scalable systems that support long-term growth.
As more travelers return to the seas, Carnival is not just promising great vacations—it’s delivering a smarter, more connected cruise journey, powered by one of the most sophisticated IT alliances in the industry.
