Indonesia Modernizes Entry Process with All-New Digital Arrival Platform
Indonesia has taken a significant step toward transforming its tourism experience with the launch of its “All-Indonesia” digital arrival platform. Officially introduced in mid-August 2025, this unified system will be fully operational beginning September 1, 2025, at major international gateways such as Soekarno-Hatta International Airport in Jakarta, Juanda International Airport in Surabaya, and Ngurah Rai International Airport in Bali.
This innovative platform is designed to simplify and accelerate the entry process for millions of international tourists visiting Indonesia each year. By digitizing immigration, customs, and health forms into a single, user-friendly application, the government aims to reduce paperwork, cut waiting times, and elevate the overall travel experience.
Streamlined Digital Experience
Previously, visitors to Indonesia were required to fill out multiple paper or online forms for different agencies, including immigration, customs, and health. With the All-Indonesia app, these requirements have been integrated into one seamless form.
Tourists can complete the form up to 72 hours (three days) before their arrival, entering essential travel details such as passport number, flight information, and accommodation. Once submitted, the system generates a personalized QR code, which travelers present at airport checkpoints for quick processing.
The app’s intuitive interface makes it easy to navigate, ensuring even first-time users can register in just a few minutes. By reducing repetitive data entry and minimizing manual checks, this system aims to improve both efficiency and accuracy at every point of entry.
Enhancing the Airport Experience
Upon arrival, tourists simply present the generated QR code on their smartphones or as a printout. Airport staff scan the code to access all necessary data instantly, reducing queues and ensuring faster clearance at immigration, customs, and health counters.
This automation not only speeds up the entry process but also enhances security and accuracy, as digital submissions reduce the chance of errors compared to handwritten forms. The platform also supports contactless processing, aligning with international health and safety protocols.
Group Registration for Families and Groups
One of the most convenient features of the All-Indonesia app is its group registration option. Families, tour groups, or friends traveling together can complete a single form that covers multiple travelers, eliminating the need to submit separate entries for each individual. This feature is particularly beneficial for families traveling with children, streamlining the process for group arrivals and ensuring a smooth experience from start to finish.
Special Provisions for APEC Card Holders and Ship Crew
The platform also includes tailored services for specific categories of travelers. Holders of the APEC Business Travel Card and foreign ship crew members can choose a “No Visa” option within the app. At airports, they will receive manual assistance from immigration officers, allowing for expedited clearance.
This function is especially helpful for business travelers who frequently visit Indonesia and require a swift, hassle-free process for multiple trips throughout the year.
Supporting Tourism Growth and Post-Pandemic Recovery
The launch of the All-Indonesia platform reflects the government’s commitment to strengthening Indonesia’s position as a premier tourist destination in Southeast Asia. After the global travel slowdown caused by the pandemic, Indonesia is focusing on innovative digital solutions to attract more international visitors and boost economic growth.
By making entry procedures faster, safer, and more efficient, the government hopes to enhance Indonesia’s reputation as a modern, traveler-friendly country — encouraging repeat visits and supporting the revival of the tourism sector.
Operational and Efficiency Benefits
For airport authorities and staff, the digital system significantly reduces workloads. With faster processing times and automated verification, airport personnel can focus on more critical tasks such as security and guest assistance. This also ensures a smoother flow of travelers, reducing congestion during peak travel seasons.
Moreover, the unified platform minimizes manual data errors, ensuring that all entry data is accurate and securely stored within the system. This integration creates a more reliable and consistent process for managing international arrivals.
Nationwide Expansion and Future Innovations
While the initial rollout is focused on major airports in Jakarta, Surabaya, and Bali, the All-Indonesia platform will expand to all international airports starting October 2025. This includes secondary hubs in Medan, Yogyakarta, Makassar, and Manado, as well as sea and land border checkpoints.
Looking ahead, the government plans to expand the platform’s capabilities, potentially integrating services such as tax refund claims, transportation bookings, and hotel reservations, providing a comprehensive digital travel ecosystem for visitors.
Traveler Tips for a Smooth Arrival
To ensure a seamless experience, travelers are advised to:
- Complete the form within the 72-hour window before their flight.
- Double-check all details, including passport information and flight number.
- Save or print the QR code for easy access at the airport.
- Use only official government platforms for registration to avoid scams.
- Confirm any visa requirements separately, as the app does not replace e-VOA or visa-on-arrival procedures.
A Step Toward a Smarter Tourism Future
With its modern, unified digital platform, Indonesia is setting a new benchmark for travel convenience and efficiency in Southeast Asia. The All-Indonesia app not only simplifies entry for tourists but also represents the nation’s commitment to embracing technology to enhance the travel experience.
As international tourism rebounds, this innovation will play a vital role in shaping Indonesia as a leading, digitally-enabled destination for global travelers.
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