Luxury hotels are facing a fundamental shift as travellers place greater value on how a stay makes them feel than on the products surrounding them. Lavish interiors, premium amenities and high-end services remain important. However, a growing number of guests now expect luxury hospitality to deliver well-being, authenticity, emotional comfort and meaningful human connection. Vu […]
STAAH has introduced Access Evo to STAAH Max customers, marking a major step in the use of artificial intelligence across hotel operations in the Asia-Pacific region. The AI-enabled platform began rolling out across APAC from August 2026. It is designed to help accommodation providers access business information faster, simplify routine processes and reduce the time
The global hospitality industry is moving toward a new technology model in which room pricing, operating costs and total hotel profitability are analysed together rather than through separate systems. Duetto and HotStats are helping accelerate that transformation. Duetto acquired HotStats on April 9, 2025, combining its hotel revenue-management technology with HotStats’ financial and operational benchmarking
Thailand-based Minor Hotels is strengthening its global hospitality operations through Oracle Hospitality’s OPERA Cloud platform, supporting more efficient hotel management and smoother experiences for international travelers. The digital transformation will help the hospitality group connect hotel operations, reservation systems, guest information and service teams across its expanding international network. It also creates a stronger technology
The global hospitality industry is entering a major new phase of digital transformation as Mews and SiteMinder launch what is being described as the hotel sector’s first fully integrated distribution and operations platform. The partnership enables hotels to manage distribution, inventory, rates, availability, and operational workflows directly from a single centralized system, eliminating the need
RBS has completed the acquisition of Zeko, an AI-powered guest engagement platform, in a move set to accelerate digital transformation across hotels in the USA, UK, Europe, the Middle East and other global markets. The deal strengthens RBS’s position in hospitality technology by adding automated upselling, real-time concierge services, digital check-in tools and messaging automation
Hotels in New York, Chicago, and Las Vegas are entering a critical phase in 2026 as operators race to modernize aging communication systems while trying to avoid service failures, cyber threats, and mounting regulatory pressure. The challenge is reshaping the U.S. hospitality sector at a time when guest expectations for seamless digital service are rising
